دليل المشتري لأول مرة
- Difficulty in matching equipment selection with technical parameters
- Complexity of operation and difficulty of process debugging
- Melt temperature setting deviation, improper cooling system adjustment, neglect of equipment maintenance.
- Concerns about equipment stability and productivity
- Doubts about the response speed of equipment failure and the supply of spare parts.
The ultimate program for the first purchase
From “Blind Purchasing” to “Precise Matching”
In-depth diagnosis of needs:
Online questionnaire pre-assessment: customers fill in the film use (e.g. food packaging, agricultural film), raw material type (PE/PP/PVC), output demand (kg/h), etc., and generate a preliminary model recommendation report.
Engineer 1V1 docking: Arrange professional engineers to inspect the customer’s production environment, analyze the existing supporting facilities (such as power capacity, plant space), to avoid the risk of “false parameter”.
Adaptation program output:
Parameter comparison table: Clearly list the existing demand and equipment performance (e.g. “blowing ratio 2.5:1 → suitable for 30μm thick agricultural film”).
Trial Verification: Provide raw material trial production service to verify the stability of the equipment and the finished film to meet the standard rate.
From “novice anxiety” to “skillful control”.
Step-by-step training system:
| Phase | Form | Content | Deliverables |
| Pre-phase | Video course (Chinese/English) | Safety regulations, basic operation procedures | Online examination and certification |
| Installation period | On-site practical instruction (2 days) | Die head assembly, initial parameter setting | “Equipment Commissioning Manual” |
| Commissioning period | Remote assistance (3 months) | Process optimization, fault emergency response | Monthly operation score report |
Intelligent assistance tools:
AR Troubleshooting: Scanning the QR code of the equipment through cell phone, superimposed with virtual arrows to indicate common problematic parts (e.g. abnormal tips in the heating zone).
Process Parameter Library: Built-in 100+ film production formulas (e.g. high transparent PE film parameter set), one-click call and fine-tuning.
AI film thickness control system:
- Real-time monitoring of the diameter and thickness of the film bubble, automatically adjust the cooling air volume of the wind ring (± 5μm precision).
- Abnormal warning: automatically identify defects such as “sharkskin” and “crystal spots”, and trigger shutdown protection.
- Adaptive winding deviation correction: Adopting laser sensing + servo motor, realizing coil alignment precision ≤0.2mm (50% higher efficiency than manual operation).
- Energy consumption optimization Kanban: Digital twin interface displays real-time power consumption (kW-h/kg), compares with industry benchmark values, and recommends energy-saving parameter combinations.
- Data-driven operation and maintenance: Interconnected Equipment (IoT): Remote monitoring of key component life (e.g. screw wear) via the Chaoxin cloud platform, with replacement parts sent in advance.
Full-guarantee after-sales service: from “passive maintenance” to “active escort”.
Service commitment standardization:
- Time guarantee: 48 hours fault response (domestic), 72 hours international (provide standby machine priority use).
- Inventory of perishable parts: 5 warehousing centers in China (Shanghai, Guangzhou, Wuhan, etc.) to ensure delivery within 24 hours.
- Warranty Upgrade: Basic warranty 12 months → Extendable to 36 months (exclusive for customers who sign annual maintenance agreement).
- Capacity Betting Agreement: If the actual production of the equipment is lower than 95% of the contracted value, the energy cost corresponding to the difference in production will be borne by Chaoxin.
- Replacement subsidy for old machine: when the first purchase customer upgrades the equipment in the future, he/she can enjoy the replacement credit of the appraised value of the old machine +15%.
From “hidden waste” to “transparent cost reduction”.
Raw material waste control:
- Consumables package for commissioning period: provide the first batch of raw materials for trial machine and equipped with recycling granulator rental service (cost reduction of 30%).
- Energy consumption optimization program: Green energy-saving certified models: more than 25% power saving compared to traditional equipment (through IE3 motor + waste heat recovery system), provide government subsidy application assistance.
Customer Journey Map:
→Pain Point Contact Period
→ Solution Customization Period
→ Training Delivery Period
→ Steady Production Operation and Maintenance Period
Quantitative KPIs:
- Customer’s first production compliance time ≤45 days
- Reduce the operation error rate to <5% after training.
- Closed loop rate of after-sales complaints ≥98
احصل على ثقة العملاء العالميون
البلدان الرئيسية التي نغطيها هي الولايات المتحدة الأمريكية والبرازيل والمكسيك وبنغلاديش وماليزيا وتركيا وروسيا والمملكة العربية السعودية ومصر والمغرب والجزائر والصين واليابان وكوريا وفيتنام وتايلاند وباكستان وفلسطين وغيرها.
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